Please read the following terms & conditions carefully. We recommend that you print off and keep a copy of these Terms and Conditions for future reference.
Philip Thursby - Terms and Conditions
Thank you for considering Philip Thursby. We want you to be delighted with your new floor and to help your purchase go as smoothly as possible we have produced the following guide so you will know exactly what to expect from us.
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Cancellations and Returns Policy
If for some reason you need to cancel your order before delivery please let us know as soon as possible. If the order has been placed and processed with the supplier, unfortunately we are unable to offer any refunds. If the goods have not been dispatched we will cancel your order and an administration charge may be imposed.
If the goods have already been dispatched we may be able to cancel the delivery, however, you will still have incurred the delivery charge. The balance of the account minus the delivery charge will be refunded.
We regret that we cannot accept returns once the carpet has been cut into or used in any other way.
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Returning Substitute Goods
If the product you order becomes unavailable we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or refunded. We do not supply substitute products without your approval.
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Your Guarantees
Philip Thursby want you to be totally satisfied with your carpets. That's why we give a 12-month guarantee against any manufacturing defect on all carpets that we sell.
It is unlikely that you will experience a problem. If, however, a defect becomes apparent within the first 12 months after delivery Philip Thursby will rectify the problem.
Most manufacturing defects can be solved easily without putting you through the inconvenience of a replacement. Philip Thursby will therefore arrange to carry out any necessary remedial work. If your carpet cannot be brought fully up to standard we will replace the goods that are subject to complaint.
Please inspect your carpet upon arrival and before fitting.
In the unlikely event that your goods are faulted on arrival please let us know within 5 days of delivery. Your carpet can then be returned for either a full refund or replacement.
For your concerns to be resolved we sometimes require the benefit of an inspection. We therefore reserve the right to have the carpet inspected by a manufacturer's representative before work can be carried out.
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Shading and The Effects of Normal Use
In common with all pile fabrics, (such as velvet), carpets may shade. This occurs when the pile is brushed or lies in different directions and therefore reflects light differently. The extent to which your carpet will show the effects of shading depends upon its construction, design and use. Deep pile carpets, such as Saxonys, for example will probably show your footprints and this is a shading effect. This is not a manufacturing defect and will not affect the wear life of your carpet.
Unfortunately, we cannot guarantee against the effects of normal use. Pile will flatten more quickly in areas of heavier use, particularly in walkways and in front of chairs. In some carpets this will be more noticeable than others. This is not a fault and will not affect the wearability of your carpet.
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Fading
All carpets will fade over time. You can dramatically reduce fading by keeping the carpet out of direct sunlight as much as possible. Fading is not a product fault. You can also reduce fading by having your carpet treated with Carpet Guard, which contains an ultra violet filter.
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Colour
A great deal of effort has been made to ensure the colours of carpets shown in photography on this site are as accurate as possible. Each colour has been carefully matched to its appearance in natural daylight. However, colours may well appear slightly different on your monitor and different again under the lighting conditions in your home. We therefore recommend that you take advantage of our free sample service to give you an accurate representation of the actual colour (this is also very useful when choosing other things to match!).
Dye batches also vary and therefore it may be possible that your carpet does vary very slightly from the sample. It is however very rare that this difference is significant enough to cause a problem.
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Size Tolerance
All sizes quoted are approximate. Very slight variations are unavoidable and a tolerance of plus or minus ½" (1.25cm) is allowable in accordance with clause 3 of British Standard 3655 of 1981.
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Legal Disclaimer:
Philip Thursby will not accept responsibility for any loss, damage or accident arising from information or advice given on the Philip Thursby website.
The terms and conditions outlined above, do not affect your statutory rights.
Thank you for visiting carpets and flooring by Philip Thursby. If you have any further queries or concerns please do not hesitate to contact us.
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